The consumer has the right to withdraw from their purchase within 14 calendar days from the date of
receipt of the order.

To exercise the right of withdrawal, the customer must inform Vorizanakis Winery through a clear
statement of their wish to return the order, using the available contact details on our website.

After notifying us of the withdrawal, the products must be sent back without undue delay and, in any case, within 14 days from the date on which the decision to withdraw was communicated to us.

CONDITION OF RETURNED PRODUCTS

The products must be returned in appropriate packaging so that they are adequately protected during transportation.

The consumer is liable only for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and condition.

For faster processing of the return, it is recommended that the products be accompanied by the order details or the relevant proof of purchase.

In the case of a purchase made with an invoice, the prescribed tax and accounting procedure will be followed for the return of the products and the issuance of the corresponding documents.

RETURN COSTS

In the event of withdrawal due to a change of mind, the direct cost of returning the products is borne by the customer.

However, if the return is due to an incorrect shipment, defective product, damage during transportation or another incident for which Vorizanakis Winery is responsible, the related return costs will not be borne by the customer.

REFUNDS

In the event of the valid exercise of the right of withdrawal, the amounts paid for the returned products will be refunded.

The refund is generally made using the same means of payment that was used for the original transaction, unless otherwise agreed.

The refund will be made without undue delay and in accordance with the applicable legal time limits. Vorizanakis Winery reserves the right to wait until the returned products have been received before completing the refund.

DAMAGED, BROKEN OR INCORRECT PRODUCTS

At Vorizanakis Winery, we pay particular attention to the packaging of our products so that the bottles are transported and delivered safely.

If, upon receipt of the order, you discover that a bottle has been broken, damaged or destroyed, or if you have received a diferent product from the one you ordered, please contact us as soon as possible.

For faster investigation and assistance, we recommend that, where possible, you notify us within 24 hours of receipt and provide photographs of the products and the packaging.

After reviewing the incident, we will proceed, depending on the circumstances, with the replacement of the product, a refund or another prescribed solution.

ORDER CANCELLATION

If you have completed an order by mistake or wish to cancel it, please contact Vorizanakis Winery as soon as possible, using the available contact details on our website.

Provided that the order has not yet been shipped, we will proceed with its cancellation and, if payment has already been made, with the corresponding refund of the amount.

If the order has already been handed over to the transport company, immediate cancellation may not be possible. In this case, the customer may follow the withdrawal and return procedure described above.

For any questions regarding order cancellation, product returns or a problem during delivery, you may contact us using the contact details of Vorizanakis Winer.